Got questions? You’re in the right place.
From how Smarti works to what it costs, this page covers the essentials. Whether you're exploring waterless urinals for the first time or ready to roll them out at scale, you'll find clear answers to help you move forward with confidence.
Frequently Asked Questions
Basic need-to-knows
General product information
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A: Smarti is a 100% waterless urinal solution that replaces flushing with a patented multi-seal valve and enzyme-based technology. It actively prevents odours and blockages, while reducing environmental impact and improving hygiene.
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A: Yes — and it’s been scientifically proven. Smarti was independently tested and shown to outperform flushing systems on hygiene and functionality. It’s already in use across hospitals, stadiums, restaurants and schools nationwide.
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A: No. Smarti’s unique valve forms an airtight seal, while the enzyme pod breaks down waste and keeps pipework clean. With regular enzyme spray, there’s no stagnant water and no smell.
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A: Absolutely. Scientific studies show flushing urinals release harmful aerosols and bacteria into the air. Smarti eliminates water from the system completely — reducing splashback, biofilm and contamination risk.
Installation & maintenance
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A: Yes. Smarti valves are designed to be compatible with most standard urinal bowls, making them ideal for retrofit projects.
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A: You can choose self-install with our easy conversion kit, or have our team handle it for you. We also offer free pre-installation surveys to tailor the system to your site.
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A: Very little. Just top up the enzyme pod and spray the urinals with Steri-Kleen+ regularly. Full service contracts are available for customers who prefer hands-off support, including routine inspections.
Cost, contracts & support
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A: Nothing upfront. You can install Smarti with zero capital outlay and start saving water (and money) from day one.
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A: It eliminates flushing — so your water bills drop dramatically. It also reduces blockages, repairs and maintenance costs over time.
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A: Regular site inspections, top-up supplies of enzyme spray and pods, performance checks, and fast-response support. It’s ideal for large or multi-site organisations that want peace of mind.
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A: Yes. All customers have access to our technical team and dedicated account managers, whether you choose full service or self-maintain.
Still have questions?
Other sources of help
Call us now on 01392 311202
A scientifically backed system
Ready to try Smarti?
Whether you manage a single site or a nationwide estate, Smarti’s system delivers simplified urinal maintenance that’s cleaner and more cost-effective.