How to look after your Smarti System and get the most from it.

Your Smarti urinal is designed to be water-free, low maintenance, and long-lasting — but like any system, a little care goes a long way.

This page is your go-to hub for everything you need to maintain, clean, and troubleshoot your Smarti system. Whether you’ve just had it installed or are years into using it, you’ll find all the support you need right here.

Smarti systems are simple to maintain, but consistency is key. Here’s what your cleaning team should be doing:

Daily spray with Steri-Kleen+ enzyme cleaner – just spray and walk away (no scrubbing needed)
Weekly check for debris or misuse
Keep the area dry – no need to flush or rinse with water
Never put bleach down the urinal – this will destroy the performance of the valve.

Daily & weekly maintenance

Keeping things clean and odour-free

Daily clean and maintenance guide

Download here

Replacing your Smarti valve

Getting the cleaning regime right

Over time, your valve may need replacing — but it’s a quick and simple job.

This short guide shows you how to safely remove the old valve, clean the fitting, and install a fresh Smarti unit in just a few minutes.

Other maintenance areas

Troubleshooting

1.

Enzyme pod top-up and valve check

The Smarti pod is your silent hero — it breaks down uric waste and neutralises smells. Make sure it’s active and working:
- Top up the enzyme pod every 3–4 weeks
- Visually inspect the valve seal monthly
- Replace the valve or pod if there’s a persistent issue

How to keep your valve performing at its best

2.

Repairs and replacements

We recommend annual checks and part replacements if:
- The valve has been in use for over 12 months
- There’s visible wear, scale, or odour issues
- You're unsure when the last service took place

Smarti valves are built to last — especially if you maintain them

3.

Troubleshooting and quick fixes

Most issues are easy to fix if caught early. Here are common signs and what to do:
- Smells? → Check enzyme levels and apply Steri-Kleen+
- Slow drainage? → Check for debris as the valve may need cleaning
- Vandalism or damage (including bleaching)? → Contact us for a replacement kit

If something doesn’t look right, check here first

Prefer a service contract instead?

Our full service customers benefit from:

+ Regular on-site inspections

+ Automatic enzyme refills and part replacements

+ Priority support for repairs and call-outs

Frequently Asked Questions

Basic need-to-knows

General product information

A: Smarti is a 100% waterless urinal solution that replaces flushing with a patented multi-seal valve and enzyme-based technology. It actively prevents odours and blockages, while reducing environmental impact and improving hygiene.
A: Yes — and it’s been scientifically proven. Smarti was independently tested and shown to outperform flushing systems on hygiene and functionality. It’s already in use across hospitals, stadiums, restaurants and schools nationwide.
A: No. Smarti’s unique valve forms an airtight seal, while the enzyme pod breaks down waste and keeps pipework clean. With regular enzyme spray, there’s no stagnant water and no smell.
A: Absolutely. Scientific studies show flushing urinals release harmful aerosols and bacteria into the air. Smarti eliminates water from the system completely — reducing splashback, biofilm and contamination risk.

Installation & maintenance

A: Yes. Smarti valves are designed to be compatible with most standard urinal bowls, making them ideal for retrofit projects.
A: You can choose self-install with our easy conversion kit, or have our team handle it for you. We also offer free pre-installation surveys to tailor the system to your site.
A: Very little. Just top up the enzyme pod and spray the urinals with Steri-Kleen+ regularly. Full service contracts are available for customers who prefer hands-off support, including routine inspections.

Cost, contracts & support

A: Nothing upfront. You can install Smarti with zero capital outlay and start saving water (and money) from day one.
A: It eliminates flushing — so your water bills drop dramatically. It also reduces blockages, repairs and maintenance costs over time.
A: Regular site inspections, top-up supplies of enzyme spray and pods, performance checks, and fast-response support. It’s ideal for large or multi-site organisations that want peace of mind.
A: Yes. All customers have access to our technical team and dedicated account managers, whether you choose full service or self-maintain.

Our service never stops

Need help?

Contact us about anything you’d like help with on your waterless system – from installation to ongoing maintenance (and everything in between), we’re ready for you.