START ANYWHERE
Start anywhere. Stay under management.
Every stage is a complete service. The same certified team delivers each one to the same standard, and each leaves you with what the next step needs, so nothing is wasted if you go further.
- Find01 · AT THE METER
Start here if your meter shows continuous flow and you don’t know why.
The cause of each flow, how much each cause accounts for, and a costed list of fixes.
How it’s paid: a Water Performance Audit, quoted, with the fee credited back if the works go ahead.
How Find works - Fix02 · UNDERGROUND AND INDOORS
Start here if you know there’s a problem and want it fixed.
Leaks, pressure problems, valves, cisterns, overflows and pipework repaired, with evidence that they’re fixed.
How it’s paid: quoted as works.
How Fix works - Fit03 · WASHROOMS, KITCHENS, PLANT
Start here if you want to use less water, for good.
Every water-using fixture made efficient, from Smart Urinal Technology and Patented Flow Regulation Technology to taps, WCs, showers and kitchens.
How it’s paid: no upfront cost on Smarti Care+, over 12, 24 or 36 months.
How Fit works - Monitor04 · ONGOING
Start here if you want to see what’s happening across your sites and prove the savings.
Servicing at an agreed frequency and verified water, carbon and cost reporting, from your meter data or our optional Smart Eye monitoring.
How it’s paid: an ongoing service agreement.
How Monitor works
- Find leaves you a report
- Fix uses it as the scope
- Fit builds on a leak-free system
- Monitor protects the savings
- any new leak goes back to Find
01 · FIND
Analyse the flow by cause
It starts with the data. Where meter readings show water running around the clock, our engineers go to site to find out why. Each flow is traced to its cause, and the share of each is reported back as a % split.
- AMR and continuous-flow analysis
- Night-flow analytics
- Acoustic leak detection, correlators and noise loggers
- Step tests and pressure testing
- CCTV drainage surveys
Quoted, with the fee credited back if the works go ahead.
THREE CAUSES OF CONTINUOUS FLOW
Pipe leakage
Water escaping from the supply pipe or internal pipework before it is ever used.
Process water
Water the site uses for its operations, such as plant, cleaning or kitchens. Legitimate, and often reducible.
Inefficient assets
Urinals, WCs, taps and fittings using far more water than they need, often around the clock.
02 · FIX
Stop the loss at source
Once the cause is known, the same team fixes it. No hand-off to a second contractor, and no waiting for someone else to start.
- Supply-pipe and internal leak repairs
- Valves, cisterns, overflows and taps
- Water pressure problems traced and fixed
- Dead legs located, removed and made safe
- Drainage repairs, backed by CCTV surveys
Recent work: a new water main at Villa Park, fixing match-day water pressure in the stands. Read the case study
Quoted as works.
03 · FIT · NO UPFRONT COST
Retrofit to use far less
Retrofits lower demand for good. We make every water-using fixture more efficient: Smart Urinal Technology, usually the biggest single saving on a site, alongside Patented Flow Regulation Technology and retrofits for taps, WCs, showers and kitchens. Everything is fitted at no upfront cost on Smarti Care+, with pipework upgrades built in.
Smart Urinal Technology
Converts your existing urinals and troughs to use no flush water, with no odours and no blockages. Patented.
Patented Flow Regulation Technology
Keeps flow and pressure in check across the site, so it uses only the water it needs.
Taps, WCs, showers and kitchens
Retrofits for every other water-using fixture, so the whole building uses less, not just the washrooms.
Up to 80% less water in retrofitted washrooms
No upfront cost on Smarti Care+.
04 · MONITOR
Keep the savings on track
Savings only count if they last. We work from the meter data you or your water retailer already have, or supply our Smart Eye monitoring where there’s none, so a new leak or failing fitting is caught early and goes straight back to Find.
- Works with your existing smart meter data
- Optional Smart Eye monitoring, with instant leak alerts
- Servicing at an agreed frequency
- Call-outs whenever our technology needs attention
- Post-install CCTV evidence of the pipework
- Verified water, carbon and cost reporting for ESG
An ongoing service agreement.
Dashboard shown with illustrative data.
WASHROOM RETROFITS
Three steps to a converted estate
- 01
Site survey
A non-invasive survey of every washroom on site, pinpointing the scope of work and the financial, operational and sustainability improvements.
- 02
Smarti converts
Your urinals and troughs are converted to Smart Urinal Technology by Smarti Academy-certified operatives, with pipework upgrades and remedial works built in.
- 03
Maintain and guarantee
We service each site at an agreed frequency, with performance guaranteed for the contract term, post-install CCTV evidence and ESG reporting.
COMMERCIAL MODEL
Simple to buy. Built to last.
No upfront cost
Delivered on Smarti Care+ over 12, 24 or 36 months, with performance guaranteed for the contract term.
- Installation, with pipework upgrades built in
- Servicing at an agreed frequency
- Call-outs whenever our technology needs attention
- Verified water, carbon and cost reporting
- 12 months
- 24 months
- 36 months
Quoted, with the Water Performance Audit fee credited back
Water Performance Audits, refurbishment and drainage works are quoted as capital works. The Water Performance Audit fee is discounted back against the works that follow.
- Site-wide Water Performance Audits
- Leak detection and repairs
- Drainage works and CCTV surveys
- Washroom refurbishment
Water companies can fund Water Performance Audits for priority customers. See how we work with water companies.
QUESTIONS
Good to know
Is there really no upfront cost?
Yes, for retrofits. They’re delivered on Smarti Care+ over 12, 24 or 36 months, with installation, servicing and reporting included. Water Performance Audits and capital works are quoted separately.
How often do you service a site?
At a frequency agreed with you, usually quarterly. If our technology needs attention in between, we come out as often as it takes.
Who does the work?
Smarti operatives, trained and certified through the Smarti Academy: 20 modules, an 80% pass mark, safety-critical modules at 100%, and recertification every 12 months.
How do you prove the savings?
Every site gets verified savings reporting covering water, carbon and cost, plus post-install CCTV evidence of the pipework. Where we’ve investigated continuous flow, we also report the cause of each flow as a % split.
More answers in our FAQs and how-to guides.
